Tools that provide effective tenant communication

Tools that Provide Effective Tenant Communication

Tools that provide effective tenant communication: To be a successful landlord, you need to establish good communication with your tenants. Even if you take the time to select responsible tenants, constant contact with them is important. They will have maintenance issues, and possibly even maintenance emergencies. They will have life changes that also require lease changes, like marriage or getting a pet. If your tenant is redeployed or dies, you’ll need to replace your tenants sooner than you expected.

A good property management company will have programs in place to make all changes to your property easy. This is how to have effective tenant communication! Some of the programs and systems All County® has in place are listed here. If you have any questions about how All County® can make your tenants communication easy, call us anytime at: (602) 753-0333.

All County Tools to Aid in Effective Tenant Communication and Record Keeping

  • Rent Manager Accounting Information System: (Live Interactive Owner, Tenant & Vendor Portal)
  • LCS Net Dial Tone VOIP Telephone System: State-of-the-art phone system tied directly into our Property Management software. 
  • Property Meld: Vendors, internal maintenance, resident and owner direct communication and maintenance enhancement tool.  
  • Pet Screening: Assist/manage tenant pets and assistance animals, adds a layer of third-party liability protection, validates service animal statuses, creates comprehensive Pet Profiles.  Click here to read more.
  • AvidXchange: Accounts payable and payment automation 
  • Listen360: Continuous surveying of tenants to ensure quality service. Click here to read more.
  • Hostway: Managed, dedicated and secure hosting services 
  • ShowMojo: Marketing automation, online prospect nurturing. Showing scheduling and market syndication to over 50 online listing sites.
  • QwikRents: SEO optimization and marketing syndication 
  • MAPP Communications: 24/7 emergency lines and notification 
  • Zoiper: All employees have app on phone to provide continuous contact with residents (tenants) 
  • IT: Secure and reliable services 
  • Zinspector: Video/picture software (move-in, move-out, recurring inspections) for Security Deposit Disposition 
  • Arizona Regional Multiple Listing Service (ARMLS):Phoenix Association of Realtors (PAR)
  • AmRent: Resident screening services
  • Social Networks: Tenants and owners are encouraged to follow us on our social networks, so they can be informed of daily news and announcements. We have accounts on Facebook, Instagram, Google Business, Twitter, and LinkedIn. We also advertise available properties on Facebook and Instagram.
A Property Manager's Week

A Property Manager’s Week

A Property manager’s week: Every week, the folks at All County® work hard for our owners and residents. Emergency phone calls come in at all hours. We receive requests for maintenance, schedule the jobs, and check up on the repairs. We rent new properties and advertise the properties we have. Here are some of the things that happen in a property manager’s week.

Communication

  • Answered incoming phone calls
  • Handled emergency phone calls 24/7
  • Answered incoming text inquiries
  • Responded to incoming email inquiries
  • Captured inquiries from the web
  • Notified prospects about new listings on the market
  • Notified prospects about rent reductions

At Our Properties

  • Drove by properties to check condition
  • Photographed available properties
  • Posted late notices
  • Showed properties

Online

  • Collected new leads
  • Scheduled and confirmed new showings
  • Collected and evaluated feedback
  • Canceled showings at off-market listings and directed those prospect to your other on-the-market properties

Advertising

  • Advertised properties on Google, Facebook, Instagram, and Twitter, as well as print
  • Posted daily on social networks
  • Placed available properties on all major property websites

Education

  • Studied to keep NARPM® designations current
  • Attended local meeting for networking and education
  • Taught tenants about leases, move-in and move-out, adding and removing roommates and pets

Transactions

  • Signed new leases
  • Evaluated new tenants for rental opportunities
  • Collected rent from tenants
  • Prepared financial reports for owners

Now that you’ve seen what one week for a property manager is like, you know that we work hard for every client. If you would like to know more about what a property managers can do for you, contact All County® today at: (719) 445-7172.  You can read more about our services at: Property Management Services.

If you’re interested in what a property manager’s day is like, here is an fun article to read: A Day in the Life of a Property Manager

Getting your tenant to pay on time, all the time

Getting your tenant to pay on time, all the time

If you have ever been a landlord, you’re familiar with all the problems that come from not being able to collect the monthly rent. If your tenants pays his rent late, you have to cover the mortgage payment yourself plus spend time to collect the rent— a costly and irritating procedure. If you have multiple properties, it can become a full-time job. Luckily, we have advice on getting your tenant to pay on time, all the time.

Encourage auto-pay

When a new tenant is ready to sign the lease, encourage them to use auto-pay, where their rent is taken out of their bank account automatically. Offer some kind of discount if they choose this option—it’s cheaper than collecting later. If they don’t want auto-pay, they lose the discount. They’re more likely to have their account debited each month automatically if they can save money doing it.

Use text notifications

Text notifications can be put to good use as reminders that rent is due. Set up automatic monthly text notifications, and include a link to pay online.

Offer incentives

Incentives can go a long way in motivating tenants, even if the incentives are small.

It costs you money and time to post a late notice on a tenant’s door. Offering a lottery to all tenants who pay on time is cheaper. For instance, offer a drawing every month of a Walmart gift certificate for tenants who pay on time.

If rental payments made through your payment portal are reported to credit agencies, your residents can build a positive credit history. This is a good offer, and the tenants will see you as being on their side.

Create many ways to pay

Tenants are all different, and so are the ways they use money. The more options your tenants have to choose from, the more likely they’ll pay their rent on time.

The online payment option is popular. They can pay when they remember, even from their phone at the mall. Encourage recurring withdrawals, so they don’t have to remember every month. The more options, the more payments will come in on time, and the less complaints you’ll get.

Hire All County® property management

Did you know that property management companies offer options to tenants to make paying their rent easy? That way, you don’t have to go through getting your tenant to pay on time. All County® will do it for you.

We allow our tenants to pay with cash, checks, or money orders. Tenants can also pay rent through the Resident Portal directly from our website that allows them to pay with a credit card, debit card, or e-check.

With all these options, residents are way more likely to get their payments in on time. There’s no cost to the tenant for using the e-check, so that’s what most tenants choose to do.

If you have an investment property and you hire All County® to manage it, we’ll collect the rent monthly, and transfer the payment to you. Then you can check your account through our website’s Owner Portal to see the payment been deposited to your account. You don’t have to do anything.

If collecting monthly rent isn’t on your bucket list, hiring us is a good step. Call All County® today to get a free assessment of your investment property, and leave the money collection to us! (602) 753-0333

What if they still don’t pay?

If your tenants still don’t pay their rent on time, you’ll have to deal with it. If you don’t have a property management company to help you, here is an Arizona government source to check out:

Arizona Residential Landlord and Tenant Act

If you’re looking for a rental property, see our list of available home for rent in the greater Phoenix area at:

Our available rentals

How to pick a property manager you can trust

How to Pick a Property Manager you can Trust

To trust or not to trust?

If you are interviewing property managers, how do you pick a property manager you can trust? There is one important question to ask. Are they a member of NARPM® (the National Association of Residential Property Managers)?

This week, the 31st Annual NARPM® Convention & Trade Show was right here in Phoenix, so this is a good week to write about NARPM®, and our connection to them.

A NARPM® member is sure to stand apart from other property managers and landlords. That’s because to earn a NARPM® designation, a property manager has to pass rigorous requirements. They need all the things you want:

  • Training
  • Experience
  • Recommendations
  • Community responsibility
  • Continuing education

They must continue to accrue these things in order to move up the NARPM® ladder to become fully certified.

Some of the things NARPM® property managers have are:

  • Access to numerous and (proper) educational opportunities.
  • Knowledge of important pending legislative items that may affect you.
  • Knowledge of rent values and vacancy factors for your area.
  • Expertise in creating rental applications. Consistent screening policies to meet legal obligations.
  • Expertise in performing thorough move-in and move-out property evaluations.
  • Relationships with reputable painters, electricians, roofers, chimney cleaners, carpenters, landscapers, furnace and appliance repairmen, and other maintenance professionals. (We call them vendors.)
  • Effective negotiation techniques with tenants, so they can handle difficult issues and enforce rental agreements.
  • The ability to recover NSF checks, evict tenants, and collect bad debts.

How to Pick a Property Manager you can Trust

All County® Prestige is small, and trustworthy. We have 2 employees with NARPM® designations, and are ready to serve you now. Call us today to find out more about what we can do for you! (719) 445-7172

All County Prestige NARPM Designations
All County Prestige NARPM Designations
All County® Prestige Responsibility to Protect the Public

All County® Prestige Responsibility to Protect the Public

All County® Prestige takes property management seriously. As we rebuild our company, we study and enforce the standards of professionalism expected in our field. Here are some of the property management standards of professionalism that we take an oath to follow within the All County® Prestige responsibility to protect the public.

The 1st article of the property management standards of professionalism addresses the property manager’s responsibility to protect the public. It says, “The Property Manager shall protect the public against fraud, misrepresentation, and unethical practices in property management.”  You can read more about our story here: https://allcountyprestige.com/about-us/our-story/.

Property Manager’s Responsibility to Protect the Public

The National Association of Residential Property Managers (“NARPM®”) promotes a high standard of business ethics, professionalism, and fair housing practices. All property managers who are members of NARPM® must abide by the following Code of Ethics and Standards of Professionalism (the “Code”). You can read more here: https://www.narpm.org/code-of-ethics/

The Property Manager:

  1. Shall endeavor to eliminate, through the normal course of business, any practices that could be damaging to the public or discredit the profession.
  2. Shall cooperate with the governmental agency charged with regulating the practices of Property Managers.
  3. Shall comply with all relevant local and state ordinances regarding real estate law, licensing, insurance, and banking.
  4. Shall comply with all federal and state antitrust laws and shall follow the NARPM® Antitrust Policy and any related procedures.
  5. Shall not reveal confidential information of Clients, Tenants or others except as required in the course of performing their duties or as otherwise required by law. The Property Manager shall take all reasonable precautions to protect confidential information.
  6. Shall use reasonable efforts to ensure that information on their website, or that of his or her Firm, is current and accurate. If it becomes apparent that information on the website is not current or accurate, then the Property Manager shall promptly take corrective action.
  7. Shall make sure their website does not contain any deceptive metatags or other devices/methods to direct, drive, or divert Internet traffic in a deceptive manner or to otherwise mislead users. The website shall not manipulate listing content in any deceptive or misleading way.
  8. Shall disclose all details on the availability of rental properties to prospective parties on a regular and timely basis.
  9. Shall make every effort to not exaggerate, misrepresent, misinform, or conceal pertinent facts in the advertising, leasing, and management of property.
  10. Shall make reasonable attempts to remove from the Internet listings for rentals that are no longer available.

As we rebuild All County® Prestige from the ground up, following the Property Manager’s Responsibility to Protect the Public is one way we plan to protect those we serve. If you are in need of a property manager, call All County® today! (602) 753-0333

We’ll make sure you have responsible property management in the greater Phoenix area.