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Frequently Asked Questions
Given that the tenant is responsible for maintaining the landscaping and interior of my home, do you have any regular drop-by inspections to verify the tenant is fulfilling that obligation?
Our regular drive-by inspections check only the exterior of the property. It is not legal for us to regularly enter their home. We can legally enter a property if we give a tenant 48-hour notice. If we suspect any noncompliance to the lease is occurring, then we can serve them the notice and perform an inspection.
The tenant’s lease agreement states that they are responsible for the general maintenance of the property. So we ask the tenants to use our app to perform internal inspections of the entire property every 6-12 months. We also have great relationships with our maintenance vendors. If they see any negligence, they will let us know immediately.
If an owner ever wants to do a walkthrough of the property, they can arrange that with us, and we will serve the 48-hour notice. We do not recommend this unless there is reason to believe there is negligence going on—it violates the tenant’s privacy. If any negligence does occur and results in damage to the property, the tenant will be held legally responsible.